Currently Caravans & Motorhomes can be viewed by appointment only, please give us a call on 01255 830229 to book.
Awnings & Accessories

The Homestead Caravans Kampa Awning Showroom was officially opened in 2016 to showcase Europe's most popular collection of Caravan Awnings. The new showroom gives our customers a unique opportunity to view the latest designs of Inflatable and Poled Awnings under one roof inside our 15,000 square foot showroom.

Browse All Awnings & Accessories
Camping & Outdoor

We are proud of our association with Lafuma, as a UK Supplier of Lafuma Furniture for more than 20-years. It's not hyperbole to say, we cannot recommend Lafuma enough. We have carefully chosen our Lafuma range to best suit our customer requirements. Look out for new Taupe, Graphite and Lac colour options in 2019.

Browse All Camping & Outdoor
Caravan & Motorhome

We have chosen 8 models across the Swift Select and Swift Escape ranges designed to give a wide range of model options and equipment. The Select van conversion range offers a greater level of customisation, while the Swift Escape continues to be one of the UKs best selling single motorhome ranges. As things progress we'll be offering a range of quality pre-owned motorhomes. Call 01255-830-229 for more information.

Browse All Caravan & Motorhome
Motoring & Travel

The nights are drawing in and the weather is cooling; whether you're a winter caravanner or put your vehicle into storage for winter, there are a few essential items available to help you get prepared and protect your investment. With this is mind, we put together a selection of our Winter Care products.

Browse All Motoring & Travel
Parts & Maintenance

If you're about to embrak on a caravan or motorhome DIY project and are in need of some supplies to help the job along, check out our Tools and Consumables category first. While your thinkg DIY, we'd like to remind you that our purpose built, 8 bay workshop is ready to help you resolve any issues you may have. Give us a call if we can help and to book your next carvan service.

Browse All Parts & Maintenance
Towing & Trailer

Homestead Caravans holds in stock a wide range of essential electrical equipment for Towing and Trailers at very competitive prices. From basic 12N and 12S plugs to complete pre-wired wiring kits and an array of extension and adapter leads.

Browse All Towing & Trailer
Home Leisure

It comes as no surprise that many caravan and motorhome owners are also pet owners. Homestead Caravans is a pet friendly company - we offer pet friendly holidays at our Homestead Lake Touring Park and pets are permitted into our Accessory Superstore. Check out our brand new range of pet accessories in-store or online including exclusive products from the official Crufts range, all at very affordable prices.

Browse All Home Leisure

Swift Connect Direct - the only caravan maker with an in-house customer service team

22/01/2017 IN Swift Group Buyer Guides

What is Swift Connect Direct?

Connect Direct is an online system that's been carefully designed to personalise each customers experience of owning their Swift Group product. The system is now available across the entire caravan, motorhome and holiday home ranges. Connect Direct gives Swift customers 24/7 access to Customer Service, Technical Support, Repairs and Customer Chat.

Swift Connect Direct Customer Service OperatorThe Swift Group is the only caravan manufacturer to have an in-house customer service team and is constantly exploring how to improve an owner’s experience. Connect Direct was developed to be a proactive service to customers and an extension of the existing customer service operation at Swift.

Connect Direct provides a host of benefits for owners including, notification of when vehicle services are due, a service history record, updates and links to vehicle information, direct contact with Swift Group and much more. Customers contact Swift through either a dedicated telephone number, email address or live link facility. If a vehicle develops a problem the owner can contact Swift directly who will work with them and their chosen dealer to resolve it.

READ MORE: New Swift Command Intelligent Control System

How Does it Work?

Once you have logged on and created your profile, you will be able to access a whole host of information, specific to your model. In addition you will be able to have a direct line into the retail team, with the launch of a live chat facility.

Should a problem occur, you will be able to report a fault to Swift directly, enabling them to react quickly and work together with yours truly to take the problem away from you the owner and resolve the issue as quickly as possible.

Product upgrades and notifications will be sent via Connect Direct keeping you up to date over the coming years. This online system provides a direct route for you into the Swift Group, and enables us to provide you with proactive Customer Service support, enhancing your experience.

The Key Benefits of Swift Connect Direct

  • Access to information 24/7
  • Ability to report faults directly to Swift Group
  • Product upgrades and notifications
  • Live chat direct into Swift Group's experienced retail team
  • Upload service history records
  • Service history reminders

“The growth in Connect Direct registrations is tremendous news, especially for new owners who are now benefiting from enhanced customer service” said Amy Archer, Deputy Managing Director, “as a company we lead the industry in many areas and to be at the forefront on customer service is especially rewarding. Ensuring our customers can enjoy their leisure time with the added peace of mind they have from the direct support of our dedicated customer services team is really important to us. Connect Direct takes our customer service offering to new levels, and the registration figures show just how relevant this offering is to our customers today.”

Comments (1)
Looking for ammy bugg..long time no see.hope you ok ..be in touch ok xx
John Skelton  
19/06/2020
* = required
 
COMPARISON BASKET COMPARE